Refund policy

At ryanterry.co.uk, we strive to ensure our customers are satisfied with their Ryan Terry eBook purchases. Due to the digital nature of our products, please review our return and refund policy below:

Refund Eligibility

All eBook sales are final. However, we offer refunds under the following conditions:

• You received the wrong eBook due to a system error.
• The eBook file is corrupted or cannot be accessed, and our support team is unable to resolve the issue.

Non-Refundable Situations

Refunds will not be granted for:

• Change of mind after purchase.
• Failure to download or access the eBook due to user error (e.g., incorrect email provided).
• Compatibility issues with unsupported devices.

Refund Request Process

If you believe you qualify for a refund, please contact our support team at info@ryanterry.co.uk within 7 days of purchase. Include your order number and a detailed description of the issue.

Resolution Time

Our team will review your request and respond within 3-5 business days. Approved refunds will be processed back to your original payment method within 5-10 business days.

Thank you for your understanding!